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Help with PDF's

You must have the Adobe Acrobat Reader installed to view a PDF

Downloading Adobe Acrobat Reader

The free Adobe® Acrobat® Reader allows you to view, navigate, and print PDF files across all major computing platforms.

Click on the icon on the right to start the process.

All PDF files found at the InterLinc site will have
this icon by it .

Adobe Acrobat
Adobe Acrobat



When I click on a PDF form I get a blank page and/or an error message. What can I do?

Certain builds of Netscape, Internet Explorer and AOL do not properly display embedded PDF files, even if Acrobat Reader is installed. Instead they display a blank screen, an error message or a blank screen with a small document image in the upper left corner.
Examples of some of the error messages:
"File does not begin with '%PDF-'"
"Error reading xref entry."
To get around this Adobe recommends configuring Acrobat as a helper, not a plug-in, here's how you do it:
Enabling the Browser to Use Acrobat as a Helper Application

To configure Acrobat or Acrobat Reader as a helper application:

  1. Exit from Netscape, Internet Explorer and/or AOL.
  2. Start Acrobat or Acrobat Reader.
  3. Choose Edit > Preferences > Internet (Acrobat 6.x or Acrobat Reader 6.x)
    Choose Edit > Preferences > General (Acrobat 5.x or Acrobat Reader 5.x)
    choose File > Preferences > General (Acrobat 4.x or Acrobat Reader 4.x).
  4. In the Options section, deselect Display PDF in Browser (Acrobat 6/5.x or Acrobat Reader 6/5.x)
    deselect Web Browser Integration (Acrobat 4.x or Acrobat Reader 4.x).
  5. Click OK, and then exit from Acrobat or Acrobat Reader.
  6. Restart Netscape, Internet Explorer or AOL.

Note: The next time you select a link to a PDF file in Internet Explorer and AOL, a dialog box will prompt you to specify what to do with the file. If you select "Open this file from its current location," Internet Explorer and AOL open the PDF file in Acrobat 4.0 or later or Acrobat Reader 4.0 or later as a helper application. If you select "Save this file to disk," Internet Explorer saves the PDF file to your hard disk, from where you can open it later.

For more information about the general preferences in Acrobat or Acrobat Reader, refer to Adobe Acrobat's help file or web site.

Computer Freezes

If your computer is freezing it might because you are trying to print a large document directly from the Web site while you are still connected to the Internet and your computer’s memory can’t handle that task.


Troubleshooting Printing Problems in Acrobat for Windows

You may find a solution to your printing problem in a more specific document by searching the Support Knowledgebase on Adobe's Web site at

HELP for users of the Adobe Acrobat® (PDF) Reader and Plug-In Components

Re: Downloading, Printing and Viewing anomalies with PDF Documents.

NOTE: Adobe Acrobat®, Microsoft Internet Explorer and Netscape Navigator, are third party products, and the City/County does not provide direct user support for installation, configuration or usage of any third party product. If you need general assistance with these products, you must contact the specific manufacturer, or your local software support team.

Help Information