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City of Lincoln
Mayor's Office

2017 Media Releases

November 6, 2017
For More Information Contact:
Diane Gonzolas, City Communications, 402-441-7831
Lisa Pytlik Zillig, University of Nebraska Public Policy Center, 402-472-5678

New Survey Shows Increase in Resident Satisfaction

The City's most recent Taking Charge survey shows that residents' satisfaction with City services continues to rise. Some of the highest rated categories were overall quality of life, fire and ambulance service and police service. Results also show that satisfaction with the overall performance of City government is on an upward trend. The complete survey results are available at (keyword: Taking Charge).

The survey was conducted by the University of Nebraska Public Policy Center (PPC). Lisa Pytlik Zillig, a Research Associate Professor with the PPC, will present findings to the City Council at 1:30 p.m. today in the Luxford Studio, County-City Building, 555 S. 10th Street.

The random-sample mail survey was completed by more than 1,200 residents this summer. The PPC has partnered with the City on the Taking Charge process since 2008. The University's Bureau of Sociological Research handled data collection for the random sample survey. PPC's report compared the 2017 results with random-sample surveys conducted in 2015 and 2012.

Pytlik Zillig said that since 2012, more City services showed increases in satisfaction than decreases. She said significant increases were seen in overall quality of life; safety and security; employment opportunities, job creation and economic development; snow plowing; appearance and cleanliness; recreational opportunities; ease of bike travel; and health department services.

Areas showing a downward trend over the past five years are the availability of affordable housing and City recycling and sustainability. Based on the results of the survey, the City will conduct an online survey this winter to get more information on several issues. Those may include street maintenance, parks maintenance and recycling.

For the first time, results were also evaluated by City Council districts. Pytlik Zillig said results from the districts were similar to overall ratings. She said the results did show a tendency for districts 1 (northeast) and district 4 (northwest) to give lower satisfaction ratings than district 2 (southeast) and district 3 (southwest).

Mayor's Office
Media Releases