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City of Lincoln
Mayor's Office

2005 Media Releases

June 21, 2005
For More Information Contact:
Mark Bowen, Mayor’s Office, 441-7511

Equipment Malfunction Temporarily Interrupts 911 Phone Service

An equipment malfunction at the City-County Emergency Communications/911 Center about 1 a.m. today interrupted 911 phone service for about 30 minutes. 911 Communications Manager Julie Righter said the problem was detected immediately, and operations were shifted to the back-up communications center. She said the computer-assisted dispatch and radio dispatch operations were not affected, only the telephone portion of the system.

Righter said having the back-up Emergency Communications/911 Center available kept the down time to a minimum. The back-up center has been operational since February 2003. It is used any time the primary communications center in downtown Lincoln is unable to operate.

Righter said the problem occurred when the uninterrupted power supply began its weekly self- testing cycle. A smaller, back-up power supply shut down at that point, and Righter said an investigation is under way to determine the cause of the equipment failure. The faulty piece of equipment has been removed from the system.

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